I am new to HostMySite. I have an active Xramp SSL certificate on my HostMySite account for my own domain, but cannot seem to establish a secure e-mail connection on either port 995 or port 25. My control panel shows my certificate is being active, and the e-mail connection tests out fine if I don't enable secure sockets. But as soon as I enable secure sockets, I received an error "server does not support SSL". The problem exists regardless of which e-mail client I use (Outlook, Thunderbird, Eudora) and is the same on both computers I have used. So there must be something about the setup that I don't understand. Any ideas? Thanks.

Hostmysite hosts your website and email on separate servers, and SSL installed on your web site does not make it available to your email server.

Great. And the solution is...?

Is your mail on a shared server or a VPS? If it's shared, you can use https://mailXX.safsecureweb.com (where XX is the server number). That's our SSL and you should be able to use port 995 with mail as it is enabled.

What server is your mail on so we can check it out for you?

Note that we tested this and while you can use the https://mailXX.safesecureweb.com link to connect to webmail via SSL, that doesn't mean you can use Outlook for SSL/TLS functionality. Unfortunately the latter simply isn't supported on our shared network.

Also, you should know that SSL/TLS connectivity to your mailserver does NOT mean the mail is secure - it was still delivered from the sender to our server in PLAIN TEXT and when you send it the message will again move from our server to theirs in PLAIN TEXT. If you're looking for true mail security you'll need to encrypt the messages themselves using something like PGP.